Accessibility

Last updated: 26 May 2026

Sowo is built so that hiring a hairstylist or photographer works regardless of how you use the web. That means screen readers, keyboard-only navigation, big text, reduced motion, and getting around without a mouse should all be first-class. We aim for the WCAG 2.2 AA standard.

This page is the honest version: what we have done, what we are still working on, and how to tell us when something gets in your way.

What we aim for

• Pages built mobile-first and laid out for narrow screens (360px upwards).
• Keyboard navigation throughout, with focus rings on interactive elements.
• Sensible heading order (h1, h2, h3) so screen-reader users can jump between sections.
• Alt text on images that carry information; empty alt on decorative ones.
• Colour contrast aiming at WCAG 2.2 AA across body text, buttons and form inputs.
• Modal dialogs that close on Escape and keep focus within them while open.

Known gaps

Sowo is in beta and accessibility is an ongoing job, not a finished one. Known gaps we want to close:

• The portfolio lightbox does not yet narrate “photo 3 of 7” as you arrow through.
• The mobile filter sheet does not announce its open / closed state aloud.
• Legal pages still use inline styles for layout; over time we will move them onto the same tokens as the rest of the site so they respect text-scale settings.

Reporting a problem

If something on Sowo is unusable for you, please tell us, even if it feels small. Email join@usesowo.com with what you tried, what went wrong, and the device / assistive technology you were using. We respond within 5 working days, and we always reply with what we can fix and when.

Equality

Beyond technical accessibility, we expect every provider and user on Sowo to treat people equally regardless of any protected characteristic. Read the Trust & Safety rules for the standards we enforce and how we act on breaches.